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Raptor Support

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Welcome to Raptor Support

Sample image We're the dedicated support site for customers of Raptor Services. If you've purchased one of our commercial software products - then this is your site.

Our support community

Sample image Our community is designed to teach you the skills you need to solve the problems you encounter, and to provide timely technical support where appropriate.

Getting started

Sample image That's easy!! Join the site, verify your account, get approved and then login. Read our resources, visit the forum, or submit a ticket. It's all here!!

New Bugfixes and Support FAQ's Released

I've been off to a very busy start for 2010, and have just released new bugfixes for the EZ* range of software products, some new modules and a new Support FAQ's.

EZ Realty 5.4.6 has had a range of bugs fixed - including the bookmark link, an intermittent bug with the CSV import function, mapping resolution on the full details page template and profile details output, as well as some updates to a couple of frontend style classes.  I also added in some new redirects - which have now replaced the 403 no access redirects that have caused some confusion with users.  There have also been some tweaks to the following modules:- featured listing, featured agent, latest sellers, multi-featured properties, new listings, random listings and menu links.

EZ Autos 5.4.4 has also had a similar range of bugs fixed - including the bookmark link, an intermittent bug with the CSV import function, mapping resolution on the full details page template and profile details output, a bug with the sms display on the full details page output, as well as some updates to a couple of frontend style classes to improve layouts in some circumstances.  I also added in some new redirects - which have now replaced the 403 no access redirects that have caused some confusion with users.  There have also been some tweaks to the following modules:- featured listing, featured dealer, latest sellers, multi-featured listings, new listings, random listings and menu links.

EZ Rider 3.3.3 has also had a similar range of bugs fixed this time around - including the bookmark link, an intermittent bug with the CSV import function, as well as some updates to a couple of frontend style classes to improve layouts in some circumstances.  New in EZ Rider is a mapping resolution setting for the full details page and profile details page - so you'll be able to control the initial level of zoom shown on a map.  I also added in some new redirects - which have now replaced the 403 no access redirects that have caused some confusion with users.  Also in this release are some tweaks to the following modules:- featured listing, featured dealer, latest sellers, multi-featured listings, new listings, random listings and menu links.

Customers will also be happy to know that EZ Realty, EZ Autos and EZ Rider all have a new fading slideshow module which has numerous configurable options - and some nice overlay effects for screen descriptions.  As usual - customers can log into their accounts for the latest download packages so they can upgrade their sites when they have the time.

I've also been writing a new Support FAQ's document this year - to streamline the support process.  Customers will be able to download the new Support FAQ's from their customer accounts and from the support site - and it'll be your first point of reference if you encounter a problem or have a question.  The FAQ's contains information on common error messages and how to solve them, common problems, basic customisation issues and more.  It's a very comprehensive document - and as with all documents - I'll continue to add to it as I encounter new and interesting support issues.  Customers will still have access to the support site services - so don't panic.  The new Support FAQ's is simply a consolidated reference resource to get you going quickly.

 

J1.0x - J1.5x Data Migration Plugins Available

If you've got migration from Joomla 1.0x to Joomla 1.5x on your mind - and you've been wondering how to get your EZ* data migrated - Eric LaVigne has sent in some nice little migration tools for EZ Realty and EZ Autos - and will be sending in one for EZ Rider next.  Thank you Eric!!  These tools are now available in the support site downloads area, so download them, unzip the package and have a read of the README file for installation instructions.
 

Small round of bugfixes released for all EZ* components

It has been a busy day today, with a full round of bug-fix releases for EZ Realty, EZ Autos and EZ Rider.

EZ Realty 5.4.5 is a small change which has swapped out Letterman integration for ccNewsletter integration for Joomla 1.5x native users.

EZ Autos 5.4.3 has had a bug with the vehicle condition selector lists in the admin area and frontend area add/edit listing form fixed, Letterman integration has been swapped out for ccNewsletter integration for Joomla 1.5x native users, and the vehicle makes module has had the database queries updated to ensure a correct vehicle count is displayed based on the type of expiry management system being used.

EZ Rider 3.3.2 has had a bug with the admin area branding corrected for brand free license holders, a magic quotes bug with the category descriptions in the admin area has been fixed to strip out backslashes from descriptions, Letterman integration has been swapped out for ccNewsletter integration for Joomla 1.5x native users, and the vehicle makes module has had the database queries updated to ensure correct motorcycle counts are displayed based on the type of expiry management system being used.

Customers can download the latest packages from their customer accounts at http://www.raptorservices.com/customers/ as usual, and there are bug-fix packages, upgrade packages and new installation packages available in each of the distribution packages.  Upgrade instructions are as per usual, and you can refresh your memory on what these are by having a read of the user guide.  Remember to always be safe when doing an upgrade.  Don't do it while you're tired, rushed, annoyed or otherwise distracted.  Make a full database backup - including table structure and full data inserts before beginning the upgrade work, and make a full backup of your site files too before beginning.  These simple precautions will save you much grief if you make a major mistake with the upgrade procedure.  Sites can be quickly and easily restored from backups - so this is a good habit to get into prior to any upgrade to your site :-)

 

Support Services

Terms of Support
Terms of Support
Are your expectations realistic?  Be sure to read our TOS before using the helpdesk.
Participating in support
Participation
Support services rely on your participation - so learn how to tell us what we need to know.

Members Area

  • Realty

  • Autos

  • Bikes

Stylist EZ Realty - suitable for single-agent real estate sites, multi-agent sites and internet entrepreneurs wanting to run a FSBO site.
Stylist EZ Autos - suitable for single-dealer vehicle sites, multi-dealer sites, club sites and internet entrepreneurs wanting to run a FSBO site.
Stylist EZ Rider - suitable for single-dealer motorcycle sites, multi-dealer sites, club sites and internet entrepreneurs wanting to run a FSBO site.

FAQ Categories

1What do I need to know about site membership?
2Are there quick ways I can find the answers I need?
3How can I extend my skills and knowledge?

Social networking

Raptor Hosting

User Guides

EZ* user guides
Take a chill pill ... most of the answers you need are in the user guides. These are included in your download package - so make the most of them. Current user guides can be found here.

Troubleshooting

Troubleshooting
Review our support documents and user guides if you don't know what to read up on - read the Support FAQ's first if you've got a question or a problem - and then move onto the user guide. We cover the common problems customers face!!

Blog

Blog
Software developers - that strange breed of people who sit at their computor all day writing code and answering the same question over and over. Find out what Kathy is up to with her software and support.

Tutorials

Tutorials
We learn by doing - so stretch your wings as a webmaster and get down and dirty with your site setup or site files. Stretch your brain and exercise your fingers - go on - give it a go!!