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Raptor Support

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Welcome to Raptor Support

Sample image We're the dedicated support site for customers of Raptor Services. If you've purchased one of our commercial software products - then this is your site.

Our support community

Sample image Our community is designed to teach you the skills you need to solve the problems you encounter, and to provide timely technical support where appropriate.

Getting started

Sample image That's easy!! Join the site, verify your account, get approved and then login. Read our resources, visit the forum, or submit a ticket. It's all here!!

J1.0x - J1.5x Data Migration Plugins Available

If you've got migration from Joomla 1.0x to Joomla 1.5x on your mind - and you've been wondering how to get your EZ* data migrated - Eric LaVigne has sent in some nice little migration tools for EZ Realty and EZ Autos - and will be sending in one for EZ Rider next.  Thank you Eric!!  These tools are now available in the support site downloads area, so download them, unzip the package and have a read of the README file for installation instructions.
 

Small round of bugfixes released for all EZ* components

It has been a busy day today, with a full round of bug-fix releases for EZ Realty, EZ Autos and EZ Rider.

EZ Realty 5.4.5 is a small change which has swapped out Letterman integration for ccNewsletter integration for Joomla 1.5x native users.

EZ Autos 5.4.3 has had a bug with the vehicle condition selector lists in the admin area and frontend area add/edit listing form fixed, Letterman integration has been swapped out for ccNewsletter integration for Joomla 1.5x native users, and the vehicle makes module has had the database queries updated to ensure a correct vehicle count is displayed based on the type of expiry management system being used.

EZ Rider 3.3.2 has had a bug with the admin area branding corrected for brand free license holders, a magic quotes bug with the category descriptions in the admin area has been fixed to strip out backslashes from descriptions, Letterman integration has been swapped out for ccNewsletter integration for Joomla 1.5x native users, and the vehicle makes module has had the database queries updated to ensure correct motorcycle counts are displayed based on the type of expiry management system being used.

Customers can download the latest packages from their customer accounts at http://www.raptorservices.com/customers/ as usual, and there are bug-fix packages, upgrade packages and new installation packages available in each of the distribution packages.  Upgrade instructions are as per usual, and you can refresh your memory on what these are by having a read of the user guide.  Remember to always be safe when doing an upgrade.  Don't do it while you're tired, rushed, annoyed or otherwise distracted.  Make a full database backup - including table structure and full data inserts before beginning the upgrade work, and make a full backup of your site files too before beginning.  These simple precautions will save you much grief if you make a major mistake with the upgrade procedure.  Sites can be quickly and easily restored from backups - so this is a good habit to get into prior to any upgrade to your site :-)

 

EZ Rider 3.3.0 Released

After the distractions of last week - I'm pleased to announce the release of EZ Rider version 3.3.0 - which has been designated a small new features upgrade. New in version 3.3.0 are the upgrades to the profiling system - to enable seller privileges, the upload of a business banner and logo, as well as PDF advertising material for the dealership and listed motorcycles. The configuration area has had a number of new settings added too - to allow various sections of data in the add/edit motorcycle details form to be turned off, a new custom features list manager has been added to the EZ Rider admin cPanel to manage items on a multiple select list, the AJAX make/model selector lists have been replaced by php/javascript chained selectors due to problems experienced by customers using languages with special characters, and a new google feed has been added.

The search module has been updated with the new selector list code so you'll also need to upgrade this, and the motorcycle makes module has been modified with an alternative dropdown selector list as a more compact option to the bulleted list of modules - so I'm sure there will be many who are keen to test out this update too.

Customers can access their upgrades by logging into their customer accounts, and upgrades are as per the instructions in the user guide. As always - make a full backup of your site and database prior to doing the upgrade, remember to press the "upgrade database" button after doing the upgrade, and don't do the upgrade when you're tired or rushed.

 

Support Services

Terms of Support
Terms of Support
Are your expectations realistic?  Be sure to read our TOS before using the helpdesk.
Participating in support
Participation
Support services rely on your participation - so learn how to tell us what we need to know.

Members Area

  • Realty

  • Autos

  • Bikes

Stylist EZ Realty - suitable for single-agent real estate sites, multi-agent sites and internet entrepreneurs wanting to run a FSBO site.
Stylist EZ Autos - suitable for single-dealer vehicle sites, multi-dealer sites, club sites and internet entrepreneurs wanting to run a FSBO site.
Stylist EZ Rider - suitable for single-dealer motorcycle sites, multi-dealer sites, club sites and internet entrepreneurs wanting to run a FSBO site.

FAQ Categories

1What do I need to know about site membership?
2Are there quick ways I can find the answers I need?
3How can I extend my skills and knowledge?

Social networking

Raptor Hosting

User Guides

EZ* user guides
Take a chill pill ... most of the answers you need are in the user guides. These are included in your download package - so make the most of them. Current user guides can be found here.

Troubleshooting

Troubleshooting
Review our troubleshooting area if you don't know what to read up on in the user guide - or if you don't know where to start looking for answers. We cover the common problems customers face!!

Blog

Blog
Software developers - that strange breed of people who sit at their computor all day writing code and answering the same question over and over. Find out what Kathy is up to with her software and support.

Tutorials

Tutorials
We learn by doing - so stretch your wings as a webmaster and get down and dirty with your site setup or site files. Stretch your brain and exercise your fingers - go on - give it a go!!